![]() When I press the power button, my TV turns off and my Set Top Box turns on. You can replace old or worn-down remotes at any i3 Broadband retail location. This usually means that either the batteries on the remote are going bad or it is time to replace the remote. You may have noticed that it takes more force to press certain buttons than it used to and the remote seems to be unresponsive. If you have a button that works sometimes but not others, that button may be going bad. When I press buttons on my remote, it may work sometimes but not work others. If no buttons are flashing at all, you may be in AUX mode or the batteries to the remote may need to be replaced. Press the STB button to change to STB mode. If the STB light is not flashing, then you are not in STB mode. For many commands, you must be in STB mode. This flash indicates what mode your remote is in. When you press any button on the this remote, at the top of the remote one of the buttons will flash. I am pressing buttons but nothing is happening. For example, a remote that is programmed for a Sony TV will not work properly with a Samsung TV. Your remote will work with all your set-top box, but in order for the remote to send commands to a TV it must be programmed for that specific TV. If you have another computer or laptop to test your speeds on, it would be helpful as well. Lastly, check your firewall or antivirus.įirewalls and certain antivirus applications can unexpectedly impact your speed results. Certain cables are capable of providing an internet connection, but not all cables can provide over 100mbps. If you are still experiencing low speeds, make sure that you are using either a cat 5e LAN cable or a cat 6 one. For a true connection, bypass the router and connect your computer directly to your ONT(Optical Network Terminal). The router may not be capable of producing the speeds you are looking for. If you are connected directly into your router, and still experiencing low speeds, there are a few possible causes. I am connected directly in and still not getting the correct speeds. If the network card on your computer is not gigabit compatible, your computer is not capable of downloading over 100 mbps. Is your router/computer capable of producing higher speeds? The router is simply not capable of producing higher speeds Router does not have the most recent firmware upgrade Over a wireless connection it is common to lose download speed. Connecting directly to your router using an ethernet cable will produce a better connection. If you are testing your download speed using a wireless connection, you may notice it is not as high as it could be. There are many things that can cause less than perfect download speeds.Īre you testing your connection speed wirelessly? If your connections say limited or local only, then you may need to reboot the router and the ONT ![]() If you are connected correctly, and you still have no internet access, please check your network connections. On a mobile device (phone/tablet) the signal bars are at the top of the home screen. ![]() On a mac, the signal bars are on the top right-hand corner. If you have a windows computer, the network settings can be viewed by clicking on the signal bars in the bottom right-hand corner. If you have a wireless connection, please check to make sure you are connected to the correct wireless network. Check to make sure there are no breaks in the cable and the ends are undamaged. If you do not use a router then the Ethernet cable will be connected to your ONT (rectangular white box). If you have a wired connection, please make sure that the Ethernet cable is connected to both your router and your device. The two possible methods of service are wired and wireless. If you use a router, make sure it is powered on. Any suggestions? Thanks.If you don’t have an internet connection, first you must check how service is being provided to your device. So, I think this means the house current is not the problem.Ĭould the ONT be getting some sort of RF interference? This seems really weird!īy the way, the ONT is the 612A model. Then, I just unplugged the house current from the ONT and let it run off the battery backup - but it still fails frequently when the washer and dryer are on. So I put a line filter on the ONT - no improvement. So, I thought maybe the washer and dryer are causing voltage fluctuations for the house current - they have big electrical motors that turn on and off. The ONT is in my basement, fairly close to the washer and dryer. Normally (?) this seems to happen once every few days, but it seems like when I use my washer and dryer, it happens like once an hour or more. About two minutes later, everything's fine. To"fix" it I have to disconnect my battery backup unit, power off the ONT, wait a few seconds, then reconnect the battery and power the ONT on again. I frequently get a blinking red FAIL light on my ONT, and when that happens I have no TV, no phone, and no internet. ![]()
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